Apply Now
Course Duration
-
Location
Off Site
Course Cost
£ -
Do I have to pay this fee? These courses receive government funding and are therefore FREE to all learners who are aged 19+, living in England and an EU resident for at least 3 years (subject to an eligibility check).
Course Code
DL4009
Start Date
-
Start Time
-
Day
-
Apply Now

Course Summary

This nationally accredited qualification is designed to provide individuals with knowledge that is fundamental to the delivery of excellent customer service.
The programme covers many issues, including the legislation, policies and procedures followed in providing customer care, learning from feedback and promoting products and services.
​

Course Requirements

​
​

Entry Requirements

* You must be aged 19+
* You must live in England (not available to people living in Ireland, Scotland or Wales)
* You must have been an EU resident for at least 3 years
* No qualifications are necessary for you to start the course.
All learners are subject to an eligibility check before you can start the course. You may be required to forward information to us about your current employment or income/benefit status to allow you to get started.

How Is It Taught

As you work through the learning materials you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. Upon successful completion of the course you will be awarded the NCFE Level 2 Certificate in Customer Service Knowledge.

What Could I do Next

After completing a distance learning qualification and receiving confirmation from your assessor that the course has been achieved, you are able to enrol on another distance learning qualification.

What Else Do I Need To Know

The assessments are divided into units and submission of answers is per unit. Support is available from your assessor throughout the course and after the completion of each unit when the assessor will assess the answers provided and provide written feedback.
​

Entry Requirements

* You must be aged 19+
* You must live in England (not available to people living in Ireland, Scotland or Wales)
* You must have been an EU resident for at least 3 years
* No qualifications are necessary for you to start the course.
All learners are subject to an eligibility check before you can start the course. You may be required to forward information to us about your current employment or income/benefit status to allow you to get started.

How Is It Taught

As you work through the learning materials you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. Upon successful completion of the course you will be awarded the NCFE Level 2 Certificate in Customer Service Knowledge.

What Could I do Next

After completing a distance learning qualification and receiving confirmation from your assessor that the course has been achieved, you are able to enrol on another distance learning qualification.

What Else Do I Need To Know

The assessments are divided into units and submission of answers is per unit. Support is available from your assessor throughout the course and after the completion of each unit when the assessor will assess the answers provided and provide written feedback.

Related Careers

Career

Business Sales Executives

Business sales executives provide advice to existing and potential customers, and receive orders for specialist machinery, equipment, materials and other products or services that require technical knowledge.

Career

Business and Financial Project Management Professionals

Job holders in this unit group manage and oversee major projects across all sectors of modern industry, commerce and the public sector, in areas such as e-commerce, business analysis, finance, product development, marketing, human resources.

Career

Business, Research and Administrative Professionals n.e.c.

Workers in this unit group advise on the formulation and implementation of policy in the public and private sectors, develop and implement substantial business, statistical and administrative systems, and perform a variety of functions not elsewhere classified in MINOR GROUP 242: Business, research and administrative professionals.

Career

Management Consultants and Business Analysts

Jobholders in this unit group advise industrial, commercial and other establishments on a variety of management and business-related matters to assist in the formulation of financial and business policies in order to maximise growth or improve business performance.

Career

Business and Financial Project Management Professionals

Job holders in this unit group manage and oversee major projects across all sectors of modern industry, commerce and the public sector, in areas such as e-commerce, business analysis, finance, product development, marketing, human resources.

Career

Chartered Surveyors

Chartered surveyors conduct surveys related to the measurement, management, valuation and development of land, natural resources, buildings, other types of property, and infrastructure such as harbours, roads and railway lines.

Career

Finance Officers

Finance officers oversee book-keeping, general accounting and other financial and related clerical functions mainly within local government and a variety of public sector organisations.

Career

Finance and Investment Analysts and Advisers

Job holders in this unit group advise customers, who may be individuals, companies or specialist groups, on the purchase of investments, insurance, mortgages, pensions and other financial services and products.

Career

Financial Administrative Occupations n.e.c.

Job holders in this unit group carry out a variety of finance-related administrative functions not elsewhere classified in MINOR GROUP 412: Administrative Occupations: Finance.

Related News

Courses you might like