NEW Digital Skills and Cyber Security Distance Learning courses
July 2, 2021
Course Duration
-
Location
Off Site
Course Cost
£
-
Do I have to pay this fee?
These courses receive government funding and are therefore FREE to all learners who are aged 19+, living in England and an EU resident for at least 3 years (subject to an eligibility check).
Course Code
DL4009
Start Date
-
Start Time
-
Day
-
Course Summary
This nationally accredited qualification is designed to provide individuals with knowledge that is fundamental to the delivery of excellent customer service.The programme covers many issues, including the legislation, policies and procedures followed in providing customer care, learning from feedback and promoting products and services.
Course Requirements
Entry Requirements
* You must be aged 19+* You must live in England (not available to people living in Ireland, Scotland or Wales)
* You must have been an EU resident for at least 3 years
* No qualifications are necessary for you to start the course.
All learners are subject to an eligibility check before you can start the course. You may be required to forward information to us about your current employment or income/benefit status to allow you to get started.
How Is It Taught
As you work through the learning materials you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. Upon successful completion of the course you will be awarded the NCFE Level 2 Certificate in Customer Service Knowledge.What Could I do Next
After completing a distance learning qualification and receiving confirmation from your assessor that the course has been achieved, you are able to enrol on another distance learning qualification.What Else Do I Need To Know
The assessments are divided into units and submission of answers is per unit. Support is available from your assessor throughout the course and after the completion of each unit when the assessor will assess the answers provided and provide written feedback.Entry Requirements
* You must be aged 19+* You must live in England (not available to people living in Ireland, Scotland or Wales)
* You must have been an EU resident for at least 3 years
* No qualifications are necessary for you to start the course.
All learners are subject to an eligibility check before you can start the course. You may be required to forward information to us about your current employment or income/benefit status to allow you to get started.
How Is It Taught
As you work through the learning materials you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. Upon successful completion of the course you will be awarded the NCFE Level 2 Certificate in Customer Service Knowledge.What Could I do Next
After completing a distance learning qualification and receiving confirmation from your assessor that the course has been achieved, you are able to enrol on another distance learning qualification.What Else Do I Need To Know
The assessments are divided into units and submission of answers is per unit. Support is available from your assessor throughout the course and after the completion of each unit when the assessor will assess the answers provided and provide written feedback.
Off Site
Certificate in Principles of Customer Service (Level 3)
Distance Learning
N/A
N/A
Off Site
Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality (NCFE)
Distance Learning
N/A
N/A
Off Site
Level 2 Certificate in Customer Service for Health and Social Care Settings (NCFE)
Distance Learning
N/A
N/A