Stoke-on-Trent College is developing the future of the hospitality sector
November 10, 2021
Course Duration
-
Location
Off Site
Course Cost
£
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Do I have to pay this fee?
These courses receive government funding and are therefore FREE to all learners who are aged 19+, living in England and an EU resident for at least 3 years (subject to an eligibility check).
Course Code
DL4036
Start Date
-
Start Time
-
Day
-
Course Summary
Unit 01 Principles of customer service in the hospitality sectorIn this unit learners will look at different customer types and their expectations. They’ll also cover how to communicate effectively, how to deal with complaints and feedback, and policies and procedures to support consistent customer service.
Unit 02 Understand effective teamwork in the hospitality sector
This unit covers effective teamwork and how it can support customer service in hospitality. Learners will also look at their own personal development.
Unit 03 Understand legislation and guidance relevant to the hospitality sector
This unit covers legislation and guidance relevant to customer service in the hospitality sector including: food hygiene, food allergy and intolerance, diversity and equality, health and safety, safeguarding, data protection.
Unit 04 Understand professional personal standards in the hospitality sector
This unit covers first impressions and the importance of personal presentation, as well as the impact that behaviour can have on customers and their impression of the hospitality organisation.
Course Requirements
Entry Requirements
* You must be aged 19+* You must live in England (not available to people living in Ireland, Scotland or Wales)
* You must have been an EU resident for at least 3 years
* No qualifications are necessary for you to start the course.
All learners are subject to an eligibility check before you can start the course. You may be required to forward information to us about your current employment or income/benefit status to allow you to get started.
How Is It Assessed
Assessment is based on answering questions either online or by completing a paper-based question/answer paper.How Is It Taught
As you work through the learning materials you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. Upon successful completion of the course you will be awarded the Certificate in Understanding Excellence in Customer Service for HospitalityWhat Could I do Next
After completing a distance learning qualification and receiving confirmation from your assessor that the course has been achieved, you are able to enrol on another distance learning qualification.What Else Do I Need To Know
The assessments are divided into units and submission of answers is per unit. Support is available from your assessor throughout the course and after the completion of each unit when the assessor will assess the answers provided and provide written feedback.Entry Requirements
* You must be aged 19+* You must live in England (not available to people living in Ireland, Scotland or Wales)
* You must have been an EU resident for at least 3 years
* No qualifications are necessary for you to start the course.
All learners are subject to an eligibility check before you can start the course. You may be required to forward information to us about your current employment or income/benefit status to allow you to get started.
How Is It Assessed
Assessment is based on answering questions either online or by completing a paper-based question/answer paper.How Is It Taught
As you work through the learning materials you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. Upon successful completion of the course you will be awarded the Certificate in Understanding Excellence in Customer Service for HospitalityWhat Could I do Next
After completing a distance learning qualification and receiving confirmation from your assessor that the course has been achieved, you are able to enrol on another distance learning qualification.What Else Do I Need To Know
The assessments are divided into units and submission of answers is per unit. Support is available from your assessor throughout the course and after the completion of each unit when the assessor will assess the answers provided and provide written feedback.
Off Site
Level 2 Certificate in Customer Service for Health and Social Care Settings (NCFE)
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Level 2 Certificate in Principles of Customer Service (NCFE)
Distance Learning
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Distance Learning
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