Certificate in Understanding Excellence in Customer Service for Hospitality

What is this course about?

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.

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Certificate in Understanding Excellence in Customer Service for Hospitality

Start: Available throughout the year.

Certificate in Understanding Excellence in Customer Service for Hospitality

Start: Available throughout the year.

How is it taught

This is a distance learning qualification.

How will I be assessed?

As you work through the learning materials you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. Upon successful completion of the course you will be awarded the Certificate in Understanding Excellence in Customer Service for Hospitality

What else do I need to know?


Unit 01 Principles of customer service in the hospitality sector In this unit learners will look at different customer types and their expectations. They’ll also cover how to communicate effectively, how to deal with complaints and feedback, and policies and procedures to support consistent customer service. Unit 02 Understand effective teamwork in the hospitality sector This unit covers effective teamwork and how it can support customer service in hospitality. Learners will also look at their own personal development. Unit 03 Understand legislation and guidance relevant to the hospitality sector This unit covers legislation and guidance relevant to customer service in the hospitality sector including: food hygiene, food allergy and intolerance, diversity and equality, health and safety, safeguarding, data protection. Unit 04 Understand professional personal standards in the hospitality sector This unit covers first impressions and the importance of personal presentation, as well as the impact that behaviour can have on customers and their impression of the hospitality organisation.

What could I do next?


Other distance learning courses or health related part time qualifications.
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