Certificate in Understanding Excellence in Customer Service for Hospitality
What is this course about?
Unit 01 Principles of customer service in the hospitality sector
In this unit learners will look at different customer types and their expectations. They’ll also cover how to communicate effectively, how to deal with complaints and feedback, and policies and procedures to support consistent customer service.
Unit 02 Understand effective teamwork in the hospitality sector
This unit covers effective teamwork and how it can support customer service in hospitality. Learners will also look at their own personal development.
Unit 03 Understand legislation and guidance relevant to the hospitality sector
This unit covers legislation and guidance relevant to customer service in the hospitality sector including: food hygiene, food allergy and intolerance, diversity and equality, health and safety, safeguarding, data protection.
Unit 04 Understand professional personal standards in the hospitality sector
This unit covers first impressions and the importance of personal presentation, as well as the impact that behaviour can have on customers and their impression of the hospitality organisation.
How is it taught
This is a distance learning qualification.
How will I be assessed?
As you work through the learning materials you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. Upon successful completion of the course you will be awarded the Certificate in Understanding Excellence in Customer Service for Hospitality
What could I do next?
Other distance learning courses or health related part time qualifications.
Have You Considered?
Hotel and accommodation managers and proprietors
Job holders in this unit group plan, organise, direct and co-ordinate the activities and resources of hotels, hostels, lodging homes, holiday camps, holiday flats and chalets, and organise the domestic, catering, and entertainment facilities on passenger ships.
- Arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.
- Approves and arranges shipboard entertainment and shore trips and liaises with ship.
- Ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required.
- Determines financial, staffing, material and other short- and long-term needs.
- Analyses demand and decides on type, standard and cost of services to be offered.
29 new openings per year
|Level 4-5 (Higher Education)||15.87%|
|Level 6 (Bachelors)||23.57%|
|Level 7 (Masters or equivalent)||7.25%|
|Level 8 (Doctorate)||0.77%|
Restaurant and catering establishment managers and proprietors
Restaurant and catering establishment managers and proprietors plan, direct and co-ordinate the catering services of restaurants, hotels and large-scale catering services within other organisations.
- Determines staffing, financial, material and other short- and long-term requirements.
- Checks that supplies are properly used and accounted for to prevent wastage and loss and to keep within budget limit.
- Plans and arranges food preparation in collaboration with other staff and organises the provision of waiting or counter staff.
- Verifies that quality of food, beverages and waiting service is as required, that kitchen and dining areas are kept clean and appropriate hygiene standards are maintained in compliance with statutory requirements.
- Purchases or directs the purchasing of supplies and arranges for preparation of accounts.
- Discusses customer.
- Decides on range and quality of meals and beverages to be provided.
- Plans catering services and directs staff.
84 new openings per year
|Level 4-5 (Higher Education)||10.68%|
|Level 6 (Bachelors)||17.48%|
|Level 7 (Masters or equivalent)||4.37%|
|Level 8 (Doctorate)||0.27%|
Housekeepers and related occupations
Housekeepers and related workers perform domestic cleaning and other housekeeping tasks within private households, hotels, schools, hostels and other non-private households.
- Assists employer in washing, dressing, packing and other personal activities.
- Performs a variety of domestic tasks including food preparation and service, cleaning and laundry.
- Maintains household records.
- Controls the purchase and storing of food, cleaning materials, linen and other household supplies.
24 new openings per year
|Level 4-5 (Higher Education)||4.98%|
|Level 6 (Bachelors)||3.15%|