What is this course about?

This qualification is designed to enhance your understanding of customer service in the health and social care sector. You will look into internal and external customers and their needs. You will also review the importance of effective communication and teamwork in health and social care settings.
Start: Available throughout the year.

How is it taught?

As you work through the learning materials, you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. This course consists of 2 assessments to be completed 4 weeks apart. Upon successful completion of the course, you will be awarded the CACHE Level 2 Certificate in Customer Service in Health & Social Care.

What else do I need to know?

Students will cover the following units: Unit 1: Preparing to deliver customer service in health and social care settings. In this unit learners will look at the expectations of customers within health and social care settings and the standards and values that employees in these settings should uphold. The learner will also review their own strengths and areas for improvement, relating to customer service, and identify ways these can be developed, and ways in which feedback on a personal and organisational level can be addressed. Unit 2: Effective communication for health and social care. This unit covers developing positive working relationships with customers in a health and social care setting, using effective communication and removing barriers that prevent effective communication. Unit 3: Understand the specific needs of customers accessing health and social care services. In this unit learners will explore a range of specific needs of customers accessing health and social care services and understand how to adapt communication styles and approaches for customers with specific needs. Learners will also look at how the health and social care service environment could be adapted to accommodate individual needs and how to respond to behaviour that is challenging. Unit 4: Teamwork in health and social care settings. In this unit learners will consider what makes an effective team and the benefits of team work in a health and social care setting. The unit also covers possible causes of conflict and resolutions to overcome this.

What could I do next?

Other distance learning qualifications or health related part time courses.
Course Code


  •  20 weeks


Advanced Learner Loan Fee


Fee Code: L

These courses receive government funding, and some learners will be eligible for FREE tuition if you meet specific criteria. Some ‘L’ code courses from Level 2 upwards may also have an Advanced Learning Loan available for most learners aged 19 and over. See here for more information about the criteria for free tuition and here for Advanced Learning Loans.

* Please note that fees shown are for 1 year only. If course is longer than 1 year/38 weeks, then additional fees will apply.