What is this course about?

This qualification is designed to enhance your understanding of customer service in the health and social care sector. You will look into internal and external customers and their needs. You will also review the importance of effective communication and teamwork in health and social care settings.
Start: Available throughout the year.

How is it taught?

This is a distance learning qualification.

How will I be assessed?

As you work through the learning materials you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. Upon successful completion of the course you will be awarded the CACHE Level 2 Certificate in Customer Service in Health & Social Care.

What could I do next?

Other distance learning qualifications or health related part time courses.
Course Code


  •  20 weeks


Advanced Learner Loan Fee


Fee Code: L

These courses receive government funding, and some learners will be eligible for FREE tuition if you meet specific criteria. Some ‘L’ code courses from Level 2 upwards may also have an Advanced Learning Loan available for most learners aged 19 and over. See here for more information about the criteria for free tuition and here for Advanced Learning Loans.

* Please note that fees shown are for 1 year only. If course is longer than 1 year/38 weeks, then additional fees will apply.