What is this course about?

The course covers the skills and knowledge required to work in a business administrative role and includes an overview of the typical tasks and scenarios involved in the role. It covers the principles of administrative service, business document production, information management, effective communication, organisational structures, development of working relationships plus social media and digital technology techniques.
Start: Available throughout the year.

How is it taught?

As you work through the learning materials, you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. This course consists of 3 assessments to be completed 4-6 weeks apart. Upon successful completion of the course, you will be awarded the NCFE Level 2 Certificate in Principles of Business Administration.

What else do I need to know?

The course includes: Unit 1: Principles of providing administrative services. This unit will enable learners to develop the knowledge of a range of administrative support tasks. Learners will be able to describe the different types of meetings and develop an understanding of how to organise travel and accommodation. Learners will be able to describe the different mail services available and understand the impact of delivering poor customer service. Unit 2: Principles of business document production and information management. This unit aims to provide learners with an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations. Unit 3: Understand communication in a business environment. The aim of this unit is to provide learners with an understanding of the requirements of written and verbal business communication. Learners will be able to identify appropriate body language and tone of voice when communicating verbally. Unit 4: Understand employer organisations. This unit ensures learners understand organisational structures and the differences between private, public and voluntary sectors. Learners will be able to describe the internal and external influences on organisations and why change in the business environment is important. Unit 5: Understand how to develop working relationships with colleagues. The aim of this unit is to provide learners with an understanding of the principles of effective team working. Learners will be able to identify what is expected of a buddy and techniques for providing feedback. Unit 15: Know how to publish, integrate and share using social media. The aim of this unit is to develop the knowledge and understanding to publish, integrate and share using social media. The learner will be able to identify the main networks and their features used in social media and why they would use them. The learner will also be able to identify the benefits and risks of networking on social media for an organisation. Unit 20: Principles of digital marketing. This unit aims to provide learners with an understanding of the role of digital marketing and integral elements such as search engine optimisation, internet market research, digital marketing devices and technology.
Course Code

P4064-10

Weeks
  •  20 weeks
Location

Distance Learning

Fee

FREE *


Fee Code: L

These courses receive government funding, and some learners will be eligible for FREE tuition if you meet specific criteria. Some ‘L’ code courses from Level 2 upwards may also have an Advanced Learning Loan available for most learners aged 19 and over. See here for more information about the criteria for free tuition and here for Advanced Learning Loans.

* Please note that fees shown are for 1 year only. If course is longer than 1 year/38 weeks, then additional fees will apply.