Information, Advice or Guidance Level 2 Certificate

What is this course about?

This course aims to develop knowledge and understanding of best practice in relation to providing information, advice and guidance. The course provides the opportunity for the learner to consider these and apply them to their particular employment role.

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Information, Advice or Guidance Level 2 Certificate

Start: Available throughout the year.

How is it taught

As you work through the learning materials, you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. This course consists of 2 assessments to be completed 4 weeks apart. Upon successful completion of the course, you will be awarded the CACHE Level 2 Certificate in Information, Advice & Guidance.

What else do I need to know?


The course covers: Unit 1: Information, advice or guidance in practice. The aim of this unit is to provide an understanding of the differences between information, advice and guidance and the requirements of different clients and how these could be met. It will also help learners to gain knowledge of their boundaries and responsibilities in offering information, advice and guidance, including signposting, referrals and record keeping. Unit 2: Developing interaction skills for information, advice or guidance. The aim of this unit is to provide an understanding of how to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills. It will also help learners to gain knowledge of the impact of values, beliefs and attitudes on the interactions and the importance of confidentiality and impartiality. It will also help learners to identify personal strengths and development needs. Unit 3: Signposting and referral in information, advice or guidance. The aim of this unit is to provide an understanding of the difference between signposting and referrals, when it is appropriate to refer or signpost an individual organisation’s procedures. It will also help learners to gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating signposting and referrals. Unit 4: Information, advice or guidance. The aim of this unit is to provide an understanding of information, advice or guidance in the context of their own practice and a specific group of clients; exploring different ways of assisting clients to explore and make choices. It will also help learners to gain knowledge on discriminatory practices and behaviours affecting specific client groups, barriers and how to overcome them. Unit 7: Managing information. The aim of this unit is to provide an understanding of the range of resources available for providing information, advice or guidance. It will also help learners gain knowledge of the range of media that can be used and adapted for different client needs, storage and retrieval of information and how information is updated and maintained within their own organisation.
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