NCFE L2 Cert in Understanding Tenant Support in Social Housing
What is this course about?
Unit 01: Introduction to the social housing sector
To provide learners with an introduction to the housing sector and specific customer service requirements within this sector. This unit will also introduce learners to generic referral groups available to tenants and the methods of accessing these.
Unit 02: Understand the principles of safeguarding and equality and diversity
In this unit learners will be introduced to the principles of safeguarding and equality and diversity.
Unit 03: Understand mental and physical ill-health
To provide learners with information regarding prevalent mental and physical health issues that tenants may experience; and providing learners with the knowledge of how to correctly record and report these issues.
Unit 04: Understand reasons for problematic behaviour
This unit will provide learners with information regarding potentially challenging behaviour in the community, and provides learners with the knowledge of how to correctly record and report these issues.
Unit 05: Understand issues affecting isolated tenants
This unit provides learners with information regarding possible issues which could affect isolated tenants and provides learners with the knowledge of how to correctly record and report these issues.
How is it taught
As you work through the learning materials, you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. This course consists of 2 assessments to be completed 4 weeks apart. Upon successful completion of the course, you will be awarded the Level 2 Certificate in Understanding Tenant Support in Social Housing.