Principles of Business Administration Level 2 Certificate

What is this course about?

The course covers the skills and knowledge required to work in a business administrative role and includes an overview of the typical tasks and scenarios involved in the role. It covers the principles of administrative service, business document production, information management, effective communication, organisational structures, development of working relationships plus social media and digital technology techniques.

How is it taught

As you work through the learning materials, you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. This course consists of 3 assessments to be completed 4-6 weeks apart. Upon successful completion of the course, you will be awarded the NCFE Level 2 Certificate in Principles of Business Administration.

What else do I need to know?

The course includes: Unit 1: Principles of providing administrative services. This unit will enable learners to develop the knowledge of a range of administrative support tasks. Learners will be able to describe the different types of meetings and develop an understanding of how to organise travel and accommodation. Learners will be able to describe the different mail services available and understand the impact of delivering poor customer service. Unit 2: Principles of business document production and information management. This unit aims to provide learners with an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations. Unit 3: Understand communication in a business environment. The aim of this unit is to provide learners with an understanding of the requirements of written and verbal business communication. Learners will be able to identify appropriate body language and tone of voice when communicating verbally. Unit 4: Understand employer organisations. This unit ensures learners understand organisational structures and the differences between private, public and voluntary sectors. Learners will be able to describe the internal and external influences on organisations and why change in the business environment is important. Unit 5: Understand how to develop working relationships with colleagues. The aim of this unit is to provide learners with an understanding of the principles of effective team working. Learners will be able to identify what is expected of a buddy and techniques for providing feedback. Unit 15: Know how to publish, integrate and share using social media. The aim of this unit is to develop the knowledge and understanding to publish, integrate and share using social media. The learner will be able to identify the main networks and their features used in social media and why they would use them. The learner will also be able to identify the benefits and risks of networking on social media for an organisation. Unit 20: Principles of digital marketing. This unit aims to provide learners with an understanding of the role of digital marketing and integral elements such as search engine optimisation, internet market research, digital marketing devices and technology.

Careers

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Book-keepers, Payroll Managers and Wages Clerks

Book-keepers, payroll managers and wages clerks maintain and balance records of financial transactions, oversee the operation of payroll functions and calculate hours worked, wages due and other relevant contributions and deductions.

Key Responsibilities

• Calculates costs and overheads and prepares analyses for management.
• Compiles schedules and distributes or arranges distribution of wages and salaries.
• Processes holiday, sick and maternity pay and travel and subsistence expenses.
• Calculates and records hours worked, wages due, deductions and voluntary contributions.
• Supervises payroll team and develops payroll systems and procedures.
• Prepares provisional balances and reconciles these with appropriate accounts.
• Records and checks accuracy of daily financial transactions.

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Finance Officers

Finance officers oversee book-keeping, general accounting and other financial and related clerical functions mainly within local government and a variety of public sector organisations.

Key Responsibilities

• Coordinates the activities and resources of finance departments.
• Plans work schedules and assigns tasks to financial clerks.
• Prepares or arranges the preparation of financial reports for managers.
• Oversees the recording and checking of daily financial transactions, the preparation of provisional balances and reconciliation of accounts.

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Records Clerks and Assistants

Records clerks and assistants maintain and update electronic and/or hard copy documents, correspondence and other records, and organise their storage.

Key Responsibilities

• Performs specialised clerical tasks in connection with conveyancing, litigation and the maintenance of medical records.
• Copies or duplicates documents or other records.
• Classifies, files, archives and locates documents and other records.
• Examines and sorts incoming material.

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Transport and Distribution Clerks and Assistants

Workers in this unit group perform various clerical functions relating to the transport and distribution of goods and freight.

Key Responsibilities

• Maintains records regarding the movement and location of freight, containers and staff.
• Obtains customs clearance and processes import and export documentation necessary for the movement of goods between countries.
• Monitors tachograph readings and maintains records of hours worked and distance travelled by drivers.
• Formulates delivery loads, vehicle schedules and routes to be followed by delivery staff.
• Processes customer orders and forwards requisition documentation to storage and distribution personnel.

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Human Resources Administrative Occupations

Job holders in this unit group provide administrative support for the human resources (HR) operations within organisations.

Key Responsibilities

• Implements and maintains HR records systems.
• Provides administrative support for training courses, work placements etc..
• Provides practical support for recruitment and selection procedures such as checking application forms, arranging interviews of candidates and ensuring the interview panel receive all relevant documentation.
• Arranges advertisements for jobs in the relevant media.
• Supports senior HR staff in the development and implementation of HR and industrial relations policies.

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Sales Administrators

Sales administrators provide support to the process of selling equipment, materials and other products or services.

Key Responsibilities

• Carries out general clerical duties.
• Handles customer complaints or forwards them to relevant member of sales team.
• Prepares sales invoices and maintains records and accounts of sales activity.
• Fields telephone enquiries from prospective customers on behalf of the sales team.
• Provides information to customers on products and prices.

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Other Administrative Occupations n.e.c.

Job holders in this unit group are responsible for recording, filing and disseminating information for a business, organisation or individual not elsewhere classified in MINOR GROUP 415: Other Administrative Occupations

Key Responsibilities

• Checks figures, prepares invoices and records details of financial transactions made.
• Receives and distributes incoming and outgoing correspondence.
• Types reports, memos, notes, minutes and other documents.
• Stores information by filling in forms, writing notes and filing records.

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Office Managers

Office managers plan, organise and co-ordinate the activities and resources of offices within commercial, industrial and other non-governmental organisations and public agencies. (National and local government office managers are classified to unit group 3561: Public services associate professionals.)

Key Responsibilities

• Plans, organises and co-ordinates the activities and resources of other offices not elsewhere classified including box offices, other ticket offices and accommodation bureaux.
• Ensures that procedures for considering, issuing, amending and endorsing insurance policies are adhered to.
• Advises on the handling of all correspondence and enquiries relating to accounts, sales, statistical and vacancy records.
• Plans work schedules, assigns tasks and delegates responsibilities.

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Office Supervisors

Office supervisors oversee operations and directly supervise and coordinate the activities of those carrying out general administrative and clerical work and performing specialist administrative and clerical duties in relation to finance, records, sales and other services to a variety of commercial, industrial and other non-governmental organisations and public agencies.

Key Responsibilities

• Reports as required to managerial staff on work-related matters.
• Determines or recommends staffing and other needs to meet the organisation.
• Liaises with managers and other senior staff to resolve operational problems.
• Establishes and monitors work schedules to meet the organisation.
• Directly supervises and coordinates the activities of office staff.