Principles of Team Leading Level 2 Certificate

What is this course about?

Unit 1 – Principles of team leading
This unit provides learners with an understanding of leadership styles in organisations. Learners will develop knowledge of team dynamics and the techniques used to manage the work of teams. Learners will also gain an appreciation of the impact of change management and how a motivated team affects an organisation

Unit 2 – Understand business
This unit equips learners with an understanding of organisational structures and the business environment. Learners will also gain knowledge of business reporting within an organisation

Unit 3 – Understand how to communicate work-related information
This unit equips learners with an understanding of the principles and techniques of work-related communication both verbally and in writing. Learners will also develop the knowledge of a range of documents required for different types of meetings in a business environment

Unit 5 – Understand customers
This unit provides learners with an understanding of the different types of customers. Learners will understand the relationship between good customer service and customer loyalty and how this affects the organisation in terms of reputation and image

Unit 6 – Understand how to deliver customer service and resolve problems
This unit equips learners with an understanding of customer service delivery and the relationship between customer service and brand. Learners will be able to identify the techniques used to resolve customer service problems

Unit 8 – Understand how to develop working relationships with colleagues
This unit provides learners with an understanding of the principles of effective team working. Learners will be able to identify what is required to develop working relationships with other teams and departments

Unit 9 – Understand health and safety procedures in the workplace
This unit aims to provide learners with an understanding of individual health and safety responsibilities and laws affecting the workplace

Unit 13 – Understand personal development
This unit aims to give learners an understanding of the role of a team leader and how to plan for personal development

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Principles of Team Leading Level 2 Certificate

Distance Learning Programme

Principles of Team Leading Level 2 Certificate

Distance Learning Programme

How is it taught

As you work through the learning materials, you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. This course consists of 2 assessments to be completed 6 weeks apart. Upon successful completion of the course, you will be awarded the NCFE Level 2 Certificate in Team Leading Knowledge.


What could I do next?


A variety of related courses.

Careers


Financial managers and directors

Financial managers and directors plan, organise, direct and co-ordinate financial information and advise on company financial policy.

Key Responsibilities

  • Assesses and advises on factors affecting business performance.
  • Determines staffing levels appropriate for accounting activities.
  • Plans external and internal audit programmes, arranges for the collection and analysis of accounting, budgetary and related information, and manages the company.
  • Participates in the formulation of strategic and long-term business plans, assesses the implications for the organisation financial mechanisms and oversees their implementation.

AVERAGE EARNINGS

£51,022

EMPLOYMENT PROJECTIONS

2018 2,529
2019 2,545
2020 2,558

ANNUAL SALARY

£24,149 10%
£34,237 25%
£51,022 50%
£73,819 75%
£101,774 90%

JOB OPPORTUNITIES

112 new openings per year

AVERAGE AGE

16-24 1.28%
25-34 15.57%
35-44 28.24%
45-54 35.53%
55-64 15.59%
65+ 3.76%

QUALIFICATIONS

Level 0 2.29%
Level 1 3.34%
Level 2 14.14%
Level 3 17.97%
Level 4-5 (Higher Education) 8.93%
Level 6 (Bachelors) 42.35%
Level 7 (Masters or equivalent) 10.09%
Level 8 (Doctorate) 0.89%

Marketing and sales directors

Marketing and sales directors plan, organise and direct market research and formulate and implement an organisation’s marketing and sales policies.

Key Responsibilities

  • Produces and/or assesses reports and recommendations concerning marketing and sales strategies.
  • Controls the recruitment and training of staff.
  • Examines and analyses sales figures, advises on and monitors marketing campaigns and promotional activities.
  • Discusses employer.
  • Liaises with other senior staff to determine the range of goods or services to be sold.

AVERAGE EARNINGS

£71,115

EMPLOYMENT PROJECTIONS

2018 1,941
2019 1,953
2020 1,962

ANNUAL SALARY

£33,467 10%
£47,819 25%
£71,115 50%
£98,114 75%
£128,274 90%

JOB OPPORTUNITIES

92 new openings per year

AVERAGE AGE

16-24 1%
25-34 16.03%
35-44 34.38%
45-54 34.27%
55-64 11.01%
65+ 3.28%

QUALIFICATIONS

Level 0 1.64%
Level 1 3.14%
Level 2 13.19%
Level 3 16.21%
Level 4-5 (Higher Education) 9.73%
Level 6 (Bachelors) 42.96%
Level 7 (Masters or equivalent) 11.42%
Level 8 (Doctorate) 1.72%

Purchasing managers and directors

Purchasing managers and directors (not retail) plan, organise, direct and co-ordinate the purchasing functions of industrial, commercial, government organisations and public agencies to ensure cost-effectiveness.

Key Responsibilities

  • Stays abreast of and ensures adherence to relevant legislation regarding tendering and procurement procedures.
  • Researches and identifies new products and suppliers.
  • Interviews suppliers.
  • Arranges for quality checks of incoming goods and ensures suppliers deliver on time.
  • Negotiates prices and contracts with suppliers and draws up contract documents.
  • Devises purchasing policies, decides on whether orders should be put out to tender and evaluates suppliers.
  • Determines what goods, services and equipment need to be sourced.

AVERAGE EARNINGS

£51,584

EMPLOYMENT PROJECTIONS

2018 689
2019 696
2020 701

ANNUAL SALARY

£27,373 10%
£37,294 25%
£51,584 50%
£71,677 75%
£96,179 90%

JOB OPPORTUNITIES

33 new openings per year

AVERAGE AGE

16-24 3.61%
25-34 14.24%
35-44 28.84%
45-54 37.25%
55-64 14.09%
65+ 1.94%

QUALIFICATIONS

Level 0 0.23%
Level 1 0.97%
Level 2 15.29%
Level 3 21.33%
Level 4-5 (Higher Education) 14.89%
Level 6 (Bachelors) 35.86%
Level 7 (Masters or equivalent) 11.16%
Level 8 (Doctorate) 0.26%

Advertising and public relations directors

Advertising and public relations directors plan, organise, direct and co-ordinate the advertising, public relations and public information activities of an organisation.

Key Responsibilities

  • Directs the arranging of conferences, exhibitions, seminars, etc. to promote the image of a product, service or organisation.
  • Stays abreast of changes in media, readership or viewing figures and advertising rates.
  • Reviews and revises campaign strategy in light of sales figures, surveys, etc. and takes appropriate corrective measures if necessary.
  • Conceives advertising campaign to impart the desired product image in an effective and economical way.
  • Defines target group and implements strategy through appropriate media planning work.
  • Liaises with client to discuss product/service to be marketed and develops the most appropriate strategy to deliver the objectives.

AVERAGE EARNINGS

£56,514

EMPLOYMENT PROJECTIONS

2018 145
2019 146
2020 147

ANNUAL SALARY

£28,662 10%
£41,725 25%
£56,514 50%
£79,061 75%
£107,432 90%

JOB OPPORTUNITIES

7 new openings per year

AVERAGE AGE

16-24 2.34%
25-34 28.05%
35-44 42.4%
45-54 18.03%
55-64 7.34%
65+ 1.8%

QUALIFICATIONS

Level 0 0.42%
Level 1 0.42%
Level 2 3.48%
Level 3 8.21%
Level 4-5 (Higher Education) 4.54%
Level 6 (Bachelors) 62.36%
Level 7 (Masters or equivalent) 18.39%
Level 8 (Doctorate) 2.17%

Human resource managers and directors

Human resource managers and directors plan, organise and direct the personnel, training and industrial relations policies of organisations, advise on resource allocation and utilisation problems, measure the effectiveness of an organisation’s systems, methods and procedures and advise on, plan and implement procedures to improve utilisation of labour, equipment and materials.

Key Responsibilities

  • Stays abreast of relevant legislation, considers its impact on the organisation.
  • Considers alternative work procedures to improve productivity.
  • Examines and reports on company and departmental structures, chains of command, information flows, etc. and evaluates efficiency of existing operations.
  • Develops and administers salary, health and safety and promotion policies.
  • Undertakes industrial relations negotiations with employees.
  • Provides or arranges for provision of training courses.
  • Oversees the monitoring of employee performance and career development needs.
  • Oversees the preparation of job descriptions, drafts advertisements and interviews candidates.
  • Determines staffing needs.

AVERAGE EARNINGS

£48,298

EMPLOYMENT PROJECTIONS

2018 1,686
2019 1,691
2020 1,694

ANNUAL SALARY

£25,771 10%
£34,923 25%
£48,298 50%
£66,602 75%
£89,357 90%

JOB OPPORTUNITIES

70 new openings per year

AVERAGE AGE

16-24 0.73%
25-34 18.49%
35-44 36.04%
45-54 28.62%
55-64 15.09%
65+ 1.02%

QUALIFICATIONS

Level 0 1.24%
Level 1 1.37%
Level 2 13.16%
Level 3 11.64%
Level 4-5 (Higher Education) 9.9%
Level 6 (Bachelors) 40.82%
Level 7 (Masters or equivalent) 21.23%
Level 8 (Doctorate) 0.63%

Financial institution managers and directors

Financial institution managers and directors plan, organise, direct and co-ordinate the activities and resources of banks, building societies, insurance companies and post offices.

Key Responsibilities

  • Ensures compliance with the statutory regulatory framework.
  • Preparing general reports and briefs on more complex cases for senior management.
  • Promotes financial services, establishes contact with the local business community and professional firms.
  • Authorises loans and mortgages in accordance with bank or building society policy.
  • Verifies that accounting, recording and information storage and retrieval procedures are adhered to.
  • Plans, organises, directs and co-ordinates the activities of financial institutions.

AVERAGE EARNINGS

£43,118

EMPLOYMENT PROJECTIONS

2018 433
2019 419
2020 409

ANNUAL SALARY

£23,400 10%
£30,971 25%
£43,118 50%
£63,731 75%
£92,810 90%

JOB OPPORTUNITIES

16 new openings per year

AVERAGE AGE

16-24 2.39%
25-34 25.45%
35-44 30.97%
45-54 30%
55-64 9.9%
65+ 1.26%

QUALIFICATIONS

Level 0 0.39%
Level 1 1.36%
Level 2 18.12%
Level 3 25.97%
Level 4-5 (Higher Education) 6.15%
Level 6 (Bachelors) 40.77%
Level 7 (Masters or equivalent) 7.04%
Level 8 (Doctorate) 0.2%

Managers and directors in retail and wholesale

Retail and wholesale managers and directors plan, organise, direct and co-ordinate the operations of major retail and wholesale establishments in order to maximise business performance and meet financial goals.

Key Responsibilities

  • Examines quality of merchandise and ensures that effective use is made of advertising and display facilities.
  • Authorises payment for supplies received and decides on vending price, discount rates and credit terms.
  • Oversees the maintenance of financial and other records and controls security arrangements for the premises.
  • Ensures customer complaints and queries regarding sales and service are appropriately handled.
  • Ensures that adequate reserves of merchandise are held and that stock keeping is carried out efficiently.
  • Liaises with other staff to provide information about merchandise, special promotions etc. to customers.
  • Appoints staff, assigns tasks and monitors and reviews staff performance.

AVERAGE EARNINGS

£23,005

EMPLOYMENT PROJECTIONS

2018 4,998
2019 5,013
2020 5,024

ANNUAL SALARY

£15,704 10%
£18,221 25%
£23,005 50%
£32,032 75%
£45,739 90%

JOB OPPORTUNITIES

209 new openings per year

AVERAGE AGE

16-24 5.09%
25-34 25.71%
35-44 28.79%
45-54 25.32%
55-64 12.63%
65+ 2.43%

QUALIFICATIONS

Level 0 5.93%
Level 1 9.09%
Level 2 26.64%
Level 3 27.16%
Level 4-5 (Higher Education) 7.91%
Level 6 (Bachelors) 19.27%
Level 7 (Masters or equivalent) 3.88%
Level 8 (Doctorate) 0.12%

Shopkeepers and proprietors – wholesale and retail

Shopkeepers and proprietors in this unit group co-ordinate, direct and undertake the activities in the running of small, independent retail and wholesale establishments.

Key Responsibilities

  • Examines quality of merchandise and ensures that effective use is made of advertising and display facilities.
  • Authorises payment for supplies received and decides on vending price and credit terms.
  • Maintains financial and other shop records and controls security arrangements for the premises.
  • Ensures that adequate reserves of merchandise are held and orders new stock as required.
  • Provides information about merchandise to staff and customers and ensures customer complaints are appropriately dealt with.
  • Oversees staff training, rotas and the allocation of work.
  • Determines staffing, financial, material and other short- and long-term requirements.
  • Defines the market position for the business, decides what to sell, forecasts demand and develops the brand image of the business.

AVERAGE EARNINGS

£22,402

EMPLOYMENT PROJECTIONS

2018 953
2019 928
2020 909

ANNUAL SALARY

£13,894 10%
£17,181 25%
£22,402 50%
£30,472 75%
£41,912 90%

JOB OPPORTUNITIES

50 new openings per year

AVERAGE AGE

16-24 3.66%
25-34 15.51%
35-44 20.24%
45-54 27.97%
55-64 23.22%
65+ 9.37%

QUALIFICATIONS

Level 0 13.92%
Level 1 14.69%
Level 2 24.66%
Level 3 17.63%
Level 4-5 (Higher Education) 9.56%
Level 6 (Bachelors) 17.51%
Level 7 (Masters or equivalent) 1.88%
Level 8 (Doctorate) 0.14%

Management consultants and business analysts

Jobholders in this unit group advise industrial, commercial and other establishments on a variety of management and business-related matters to assist in the formulation of financial and business policies in order to maximise growth or improve business performance.

Key Responsibilities

  • Runs workshops, and addresses seminars, conferences and the media to present results of research activity or to express professional views.
  • Advises governments, commercial enterprises, organisations and other clients in light of research findings.
  • Determines the appropriate method of data collection and research methodology, analyses and interprets information gained and formulates and implements recommendations and solutions.
  • Identifies problems concerned with business strategy, policy, organisation, procedures, methods and markets.
  • Assesses the functions, objectives and requirements of the organisation seeking advice.

AVERAGE EARNINGS

£38,896

EMPLOYMENT PROJECTIONS

2018 1,451
2019 1,465
2020 1,477

ANNUAL SALARY

£22,090 10%
£30,098 25%
£38,896 50%
£51,022 75%
£65,083 90%

JOB OPPORTUNITIES

86 new openings per year

AVERAGE AGE

16-24 6.43%
25-34 29.05%
35-44 25.85%
45-54 25.87%
55-64 10.72%
65+ 2.05%

QUALIFICATIONS

Level 0 0.89%
Level 1 1.27%
Level 2 6.53%
Level 3 10.54%
Level 4-5 (Higher Education) 8.94%
Level 6 (Bachelors) 46.33%
Level 7 (Masters or equivalent) 22.91%
Level 8 (Doctorate) 2.58%

Business and financial project management professionals

Job holders in this unit group manage and oversee major projects across all sectors of modern industry, commerce and the public sector, in areas such as e-commerce, business analysis, finance, product development, marketing, human resources.

Key Responsibilities

  • Reports regularly on progress to the client or to senior managers.
  • Ensures that each stage of the project is progressing on time, on budget and to the right quality standards.
  • Negotiates with contractors and suppliers for materials and services.
  • Selects and leads a project team.
  • Draws up a detailed plan for how to achieve each stage of the project.
  • Agrees timescales, costs and resources needed.
  • Finds out what the client or company wants to achieve.

AVERAGE EARNINGS

£43,930

EMPLOYMENT PROJECTIONS

2018 1,669
2019 1,682
2020 1,693

ANNUAL SALARY

£25,189 10%
£34,216 25%
£43,930 50%
£57,741 75%
£74,256 90%

JOB OPPORTUNITIES

84 new openings per year

AVERAGE AGE

16-24 2.76%
25-34 23.22%
35-44 32.48%
45-54 26.58%
55-64 13.69%
65+ 1.25%

QUALIFICATIONS

Level 0 0.31%
Level 1 0.51%
Level 2 6.43%
Level 3 13.27%
Level 4-5 (Higher Education) 10.96%
Level 6 (Bachelors) 47.74%
Level 7 (Masters or equivalent) 18.84%
Level 8 (Doctorate) 1.94%

Business and related research professionals

Business and related research professionals carry out a variety of research activities for the broadcast and print media, for the police and armed forces intelligence services, for national security agencies and in other non-scientific areas.

Key Responsibilities

  • Deals with copyright issues and negotiates fees.
  • Liaises with client on the appropriate image/s to be used.
  • Researches images for clients in a wide range of media using specialist picture libraries and archives, museums, galleries etc., or commissions new images.
  • Presents findings in the required format, via written reports or presentations.
  • Provides support to criminal intelligence or to military or other security operations by gathering and verifying intelligence data and sources.
  • Provides administrative support for programme development such as booking facilities.
  • Briefs presenters, scriptwriters or journalists as required via verbal or written reports.
  • Research sources for accurate factual material, finds suitable contributors to programmes or print features and deals with any copyright issues.
  • Liaises with production team to generate and develop ideas for film, television and radio programmes.

AVERAGE EARNINGS

£37,773

EMPLOYMENT PROJECTIONS

2018 245
2019 245
2020 244

ANNUAL SALARY

£23,504 10%
£31,034 25%
£37,773 50%
£46,592 75%
£58,864 90%

JOB OPPORTUNITIES

12 new openings per year

AVERAGE AGE

16-24 8.68%
25-34 36.33%
35-44 27.07%
45-54 17.78%
55-64 9.8%
65+ 0.31%

QUALIFICATIONS

Level 0 0.69%
Level 1 0.38%
Level 2 4.66%
Level 3 9.3%
Level 4-5 (Higher Education) 5.69%
Level 6 (Bachelors) 43.76%
Level 7 (Masters or equivalent) 27.06%
Level 8 (Doctorate) 8.45%

Business, research and administrative professionals n.e.c.

Workers in this unit group advise on the formulation and implementation of policy in the public and private sectors, develop and implement substantial business, statistical and administrative systems, and perform a variety of functions not elsewhere classified in MINOR GROUP 242: Business, research and administrative professionals.

Key Responsibilities

  • Negotiates and monitors contracted out services provided by the private sector to local government studies and acts upon any legislation that may affect the local authority.
  • Registers and maintains records of all births, deaths and marriages in local authority area, issues appropriate certificates and reports any suspicious causes of death to the coroner.
  • Co-ordinates and directs the activities of Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government.
  • Advises national and local government on the interpretation and implementation of policy decisions, acts and regulations, and provides technical assistance in the formulation of policy.
  • Controls and administers budgets.
  • Prepares and reviews operational and financial reports.
  • Develops plans, sets objectives and monitors and evaluates performance.
  • Recruits and manages staff, assigns and delegates tasks and duties, makes changes in procedures to deal with variations in workload.
  • Analyses internal processes and systems, recommends and implements procedural and policy changes.
  • Coordinates the organisation.

AVERAGE EARNINGS

£36,442

EMPLOYMENT PROJECTIONS

2018 261
2019 260
2020 259

ANNUAL SALARY

£23,795 10%
£30,430 25%
£36,442 50%
£46,821 75%
£60,528 90%

JOB OPPORTUNITIES

12 new openings per year

AVERAGE AGE

16-24 2.67%
25-34 17.53%
35-44 26.91%
45-54 33.36%
55-64 15.79%
65+ 3.7%

QUALIFICATIONS

Level 2 8.57%
Level 3 17.07%
Level 4-5 (Higher Education) 8.05%
Level 6 (Bachelors) 42.4%
Level 7 (Masters or equivalent) 18.74%
Level 8 (Doctorate) 5.18%
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