What is this course about?

The nationally accredited NCFE Certificate in Team Leading gives practising or potential team leaders the foundation for their formal development in this role. The course helps to develop a wide range of team leading skills covering a number of aspects including understanding business structures, communication, the importance of good customer relationships and the relevant legislation required for the individual to progress confidently within their role.
Start: Available throughout the year.

How is it taught?

As you work through the learning materials, you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. This course consists of 2 assessments to be completed 6 weeks apart. Upon successful completion of the course, you will be awarded the NCFE Level 2 Certificate in Team Leading Knowledge.

What else do I need to know?

The course consists of several units: Unit 1: Principles of team leading. This unit provides learners with an understanding of leadership styles in organisations. Learners will develop knowledge of team dynamics and the techniques used to manage the work of teams. Learners will also gain an appreciation of the impact of change management and how a motivated team affects an organisation. Unit 2: Understand business. This unit equips learners with an understanding of organisational structures and the business environment. Learners will gain knowledge in the principles of business planning and finance within an organisation, as well as business reporting, management responsibilities and accountabilities within an organisation. Unit 3: Understand how to communicate work-related information. This unit equips learners with an understanding of the principles and techniques of work-related communication both verbally and in writing. Learners will also develop the knowledge of a range of documents required for different types of meetings in a business environment. Unit 5: Understand customers. This unit provides learners with an understanding of the different types of customers. Learners will understand the relationship between good customer service and customer loyalty and how this affects the organisation in terms of reputation and image. Unit 6: Understand how to deliver customer service and resolve problems. This unit equips learners with an understanding of customer service delivery and the relationship between customer service and brand. Learners will be able to identify the techniques used to resolve customer service problems. Unit 8: Understand how to develop working relationships with colleagues. This unit provides learners with an understanding of the principles of effective team working. Learners will be able to identify what is expected of a buddy and techniques for providing feedback. Unit 9: Understand health and safety procedures in the workplace. This unit aims to provide learners with an understanding of individual health and safety responsibilities and laws affecting the workplace. Unit 10: Understand how to handle information and mail. This unit provides learners with the knowledge of systems and procedures for storage and retrieval of information. Learners will also understand how to deal with incoming and outgoing mail.

What could I do next?

A variety of related courses.
Course Code


  •  20 weeks

Distance Learning



Fee Code: L

These courses receive government funding, and some learners will be eligible for FREE tuition if you meet specific criteria. Some ‘L’ code courses from Level 2 upwards may also have an Advanced Learning Loan available for most learners aged 19 and over. See here for more information about the criteria for free tuition and here for Advanced Learning Loans.

* Please note that fees shown are for 1 year only. If course is longer than 1 year/38 weeks, then additional fees will apply.