Principles of Team Leading Level 2 Certificate
What is this course about?
Unit 1 – Principles of team leading
This unit provides learners with an understanding of leadership styles in organisations. Learners will develop knowledge of team dynamics and the techniques used to manage the work of teams. Learners will also gain an appreciation of the impact of change management and how a motivated team affects an organisation
Unit 2 – Understand business
This unit equips learners with an understanding of organisational structures and the business environment. Learners will also gain knowledge of business reporting within an organisation
Unit 3 – Understand how to communicate work-related information
This unit equips learners with an understanding of the principles and techniques of work-related communication both verbally and in writing. Learners will also develop the knowledge of a range of documents required for different types of meetings in a business environment
Unit 5 – Understand customers
This unit provides learners with an understanding of the different types of customers. Learners will understand the relationship between good customer service and customer loyalty and how this affects the organisation in terms of reputation and image
Unit 6 – Understand how to deliver customer service and resolve problems
This unit equips learners with an understanding of customer service delivery and the relationship between customer service and brand. Learners will be able to identify the techniques used to resolve customer service problems
Unit 8 – Understand how to develop working relationships with colleagues
This unit provides learners with an understanding of the principles of effective team working. Learners will be able to identify what is required to develop working relationships with other teams and departments
Unit 9 – Understand health and safety procedures in the workplace
This unit aims to provide learners with an understanding of individual health and safety responsibilities and laws affecting the workplace
Unit 13 – Understand personal development
This unit aims to give learners an understanding of the role of a team leader and how to plan for personal development
How is it taught
As you work through the learning materials, you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. This course consists of 2 assessments to be completed 6 weeks apart. Upon successful completion of the course, you will be awarded the NCFE Level 2 Certificate in Team Leading Knowledge.
What could I do next?
A variety of related courses.
Have You Considered?
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