Lauren Pattie, 18, undertook a Gateway to Employment Traineeship in Hospitality in 2017 and due to the successful completion of her Traineeship placement at the Clayhanger Guest House in Newcastle under Lyme, Lauren was able to progress onto a Level 2 Apprenticeship in Hospitality, Food and Beverage at the Clayhanger. Whilst on the Traineeship programme Lauren also successfully passed her Functional Skills English, boosting her chances of gaining the Apprenticeship and her future career ambition of becoming a cabin crewmember.
Lauren commented “The Traineeship helped me gain a lot of experience in the work place; it also boosted my confidence and enabled me to learn new skills. I loved my work placement at the Clayhanger Guest House, I couldn’t have asked for a better employer – but I didn’t expect to gain the apprenticeship at the end of the programme, I am really happy here and I’m so glad that I did!”
In her current role at the Clayhanger Guest House Lauren’s main responsibilities include; cleaning the rooms and Clayhanger grounds, providing excellent customer service to guests upon arrival, stay and departure and also providing an efficient breakfast service to guests. In the space of 6 months, whilst with the Clayhanger, Lauren has completed a variety of qualifications including Food Safety and Hygiene Level 2, Manual Handling Level 2 and Health and Safety Level 2. Lauren is an important member of the team who contributes toward the day-to-day running of a busy Guest House. Lauren has ambitions to continue onto the Level 3 Apprenticeship in Hospitality, Food and Beverage at the Clayhanger and is hoping to grow and adapt in her role, taking a more active role in the front of house side of the business including taking phone calls and making bookings for guests.
David Eardley James, owner of the Clayhanger Guest House says about Lauren: “The difference in Lauren’s confidence since she first started her Traineeship is amazing. Lauren has become an invaluable member of our small effective team, and she always goes the extra mile for our guests. We have seen a real change in Lauren’s attitude and work ethic since she first came to us, she has a wonderful sense of humour and is able to be herself and speak out on all kinds of issues in the workplace, and she’s a wonderful addition to the team!”
David also commented about the College’s Gateway to Apprenticeships Traineeship programme: “As an employer I found the Traineeship programme at Stoke on Trent College very helpful! It gives a real insight as to whether the learner you take on a work placement would be suitable and employable with your business in the long term. I would highly recommend the programme to local employers!”
Lauren’s advice to other learners thinking about undertaking a Traineeship in the College’s Gateway to Apprenticeships programme is: “Go for it! The programme really works, it provides you with all the skills that you need – the work experience aspect is especially invaluable, and it will boost your confidence significantly – it’s everything I ever wanted for myself!”