Student Charter

The H.E. Deal Stoke on Trent College produces an agreement each year which states the standards which the College aims to meet for all of its higher education students, as […]

Last updated: 27 August, 2021

The H.E. Deal

Stoke on Trent College produces an agreement each year which states the standards which the College aims to meet for all of its higher education students, as well as the expectations that we have of our students, to help you achieve the best possible outcomes from your programme. This agreement is known as the H.E. Deal, and is available to download below.

Ethics Protocol

The College also has a protocol which describes the set of general principles applicable to all research contexts and is intended to cover all research with human participants, as a way of ensuring that research undertaken by students is done so in an ethically sound manner. The ethics protocol is available to download below.

Compliments and Complaints

We try to meet or exceed student expectations and value feedback on our performance.  If you are happy with the service you have received, please let us know by passing on a compliment. If you are unhappy with the service you have received, please let us know using the many ways to “have your say” or by using our formal complaints procedure.  Please visit our Compliments and Complaints webpage for further information.

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